Missouri Health System
Vendor Vulnerability Neutralized
A cyberattack affected a major vendor in the industry, threatening patient care. We maintained surgical operations through supplier diversification.
Customer Profile
Customer Profile
Large integrated health system with hospitals and surgical centers throughout Missouri.
The Challenge
A major diagnostic and lab supply vendor suffered a cyberattack in Spring 2025, crippling its order fulfillment capabilities.
Essential monitoring equipment for surgeries and patient care, such as SpO₂ sensors, was suddenly unavailable. No ETA for vendor recovery. No backup plan.
With numerous procedures at risk, hospitals needed help finding items that couldn't be accessed through normal channels.
Solutions
- Identifying alternative suppliers outside compromised channels – Our platform surfaced confirmed supply sources when the primary vendor went offline.
- Activating pre-vetted specialty network within hours of crisis – We mobilized secondary suppliers immediately. No need to frantically cold-call distributors for help.
- Coordinating expedited logistics while the manufacturer remained offline – Cato handled fulfillment complexity during the vendor recovery period, serving facilities in need.
- Protecting operations from vendor-level cyber vulnerabilities – Secondary sourcing architecture mitigated single-point-of-failure risk.
Results
0 case delays or patient monitoring gaps reported.
1-week turnaround from RFQ to delivery.
Over 13,000 sensors and pulse oximeters delivered to support 13 hospitals.
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Results
Patient treatment capacity was maintained system-wide.
Full truckloads of IV fluids delivered.
24-hour turnaround from RFQ to purchase order.
Results
Cato provided available options 48-hours after RFQ received.
60% exact matches, 28% functionally equivalent substitutes.
274 of 311 SKUs with confirmed options available (88% coverage).
Results
Patient care was maintained without interruption.
Upon PO receipt, shipments were dispatched the same or next day.
13 critical SKUs were shipped within 5 hours of request.
