The Challenge
Needles. Syringes. Irrigation supplies. Blood collection media. All urgently needed. All unavailable through primary vendors due to ongoing disruptions.
With scheduled surgeries and patient care at risk, traditional sourcing timelines, measured in days or weeks, were no longer acceptable. Care continuity demanded a rapid response.
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Solutions
- Activating vetted supplier ecosystem for same-day expedited shipping – Our pre-qualified network simplified multi-day vendor coordination cycles.
- Eliminating verification delays – Cato pre-vetted product specs and supplier reliability, compressed manual processes, and optimized fulfillment timelines.
- Prioritizing original OEM items to avoid clinical disruption – Cato found exact products rather than substitutes that required workflow alterations.
- Simplifying emergency requests through email-based submission – Our platform required minimal touchpoints by hospital staff.
Results
Patient care was maintained without interruption.
Upon PO receipt, shipments were dispatched the same or next day.
13 critical SKUs were shipped within 5 hours of request.
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Results
Patient treatment capacity was maintained system-wide.
Full truckloads of IV fluids delivered.
24-hour turnaround from RFQ to purchase order.
Results
0 case delays or patient monitoring gaps reported.
1-week turnaround from RFQ to delivery.
Over 13,000 sensors and pulse oximeters delivered to support 13 hospitals.
Results
Cato provided available options 48-hours after RFQ received.
60% exact matches, 28% functionally equivalent substitutes.
274 of 311 SKUs with confirmed options available (88% coverage).
